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Customer Journey - From Curious to Committed 2

Customer Journey – From Curious To Committed

Name: Customer Journey - From Curious To Committed
Brand: Success Blueprints
SKU: 9236
Price: 45 USD
Availability: InStock

$45

PDF eBook

109

Pages

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Navigate key customer journey phases
Create impactful buyer personas
Employ industry-specific techniques for unforgettable experiences

SKU: 9236 Category: Marketing eBooks

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33 Items Included

1 × Ultimate HR Management Checklist

$290

1 × Ultimate Productivity Checklist

$290

1 × Ultimate Market Research Checklist

$290

1 × Ultimate Project Management Cheat Sheet

$230

1 × Applicant Database Template

1 × List of 25 Questions to Ask in an Interview

1 × 5 Creative Out-of-the-Box Questions

1 × Guide for 1-on-1 Meetings with Employees

1 × Employee Performance Evaluation Calculator

1 × Project Tracking Template

1 × Project Budget Planner

1 × SWOT Analysis Template

1 × Product-Market Fit Analyzer

1 × Unique Selling Proposition (USP) Builder

1 × Customer Journey Mapping Tool

1 × Business Model Canvas Planner

1 × Competitor Analysis Workbook

1 × PESTLE Analysis Evaluator

1 × Value Proposition Canvas Guide

1 × Pomodoro

1 × Eat The Frog

1 × Eisenhower Matrix

1 × SMART Goals

1 × Warren Buffett’s “2-List Strategy”

1 × OKRs

1 × Getting Things Done (GTD)

1 × The ABCDE Method

1 × Morning Pages

1 × Mind Mapping

1 × The Ivy Lee Method

1 × Biological Prime Time (BPT)

1 × Kanban Method

1 × Time Blocking

31 eBooks Included:

1 × Entrepreneurship Explained

$99

1 × Marketing Frameworks Explained

$99

1 × Organizational Management Explained

$99

1 × Market Research Explained

$99

1 × Strategic Management Explained

$60

1 × Process Improvement Strategies Explained

$27

1 × Project Management Explained

$27

1 × Human Resources Explained

$27

1 × Leadership Strategies Explained

$27

1 × Negotiation Strategies Explained

$27

1 × Productivity Strategies Explained

$27

1 × Financial Management Explained

$27

1 × Risk Management Explained

$27

1 × Soft Skills Explained

$27

1 × Change Management Strategies Explained

$27

1 × Employee Engagement Strategies Explained

$24

1 × 360-Degree Feedback Explained

$24

1 × Talent Management & Onboarding Explained

$24

1 × Performance Management Strategies Explained

$27

1 × Brand Development Explained

$20

1 × Ecommerce Explained

$27

1 × Financial Crisis Explained

$35

1 × Housing Crisis Explained

$27

1 × Customer Relationship Explained

$27

1 × Scrum Manual

$24

1 × Kanban Manual

$24

1 × Agile Manual

$24

1 × Artificial Intelligence in Business Explained

$27

1 × Cyber Security Explained

$27

1 × Machine Learning Explained

$27

1 × Virtual Reality Explained

$20

10 eBooks Included

1 × Project Management – Choosing the Right Methodology

$99

1 × Business Models Blueprint – Choosing Your Business Model

$99

1 × Content Creation – Wow Your Audience

$60

1 × Strategic Success – From Vision To Victory

$60

1 × Customer Journey – From Curious To Committed

$45

1 × KPI Mastery – Measure What Matters

$60

1 × Negotiation Tactics – Master The Art Of The Deal

$27

1 × Process Improvement – Success Stories

$27

1 × Employee Retention Strategies – The Art Of Keeping Talent

$27

1 × Team Harmony – Collaborate And Conquer

$27

Description

Description

About Customer Journey – From Curious To Committed

Are you ready to craft a buyer experience that resonates deeply, establishes trust, and builds a lasting connection with your audience?

This blueprint equips you with actionable strategies for understanding and enhancing the customer journey, from curious browsers to committed customers.

‘...frontrunner in delivering top-tier digital business resources...’

‘...has been making waves with its flagship product...’

‘...consistent emphasis on simplifying complex business topics...’

‘...shaping the future of digital business learning...’

‘...valuable resource in the ever-evolving world of business education...’

Full table of contents

Understanding Your Customers
1. Customer Segmentation
2. Analyzing Customer Behavior: Online and Offline
3. Customer Feedback and Surveys
Defining and Utilizing Buyer Personas
1. Gathering Demographic Information
2. Understanding Psychographic Details
3. Recognizing Behavioral Traits
4. Identifying Pain Points and Challenges
5. Aligning Content with Buyer Personas
Strategic Questioning to Navigate Your Business Landscape
1. Are People Interested in Buying What We Offer?
2. Does Your Product Fix a Client’s Issue?
3. How Much Are Clients Ready to Pay for Our Product?
4. Are We Targeting a Broad or Niche Audience?
5. What Do Our Competitors Offer These Clients?
Journeying with Your Customer – Key Phases
1. Awareness
2. Consideration
3. Preference/Intent
4. Purchase
5. Retention
6. Loyalty
7. Re-Engagement
Industry-specific Customer Journey Insights
1. Retail Industry
2. Technology & Software Industry
3. Healthcare Industry
4. B2B Customer Journey
5. Case Studies
What is Customer Journey Mapping?
1. The Basics of Customer Journey Mapping
2. Why is Customer Journey Mapping Important?
3. Creating a Customer Journey Map
Emotional Mapping – Beyond Actions
1. What is Emotional Mapping?
2. Why Emotions Matter in the Customer Journey?
3. How to Create an Emotional Map?
Strategic Touchpoint Identification
1. What Are Touchpoints?
2. Why Identify Strategic Touchpoints?
3. How to Identify Strategic Touchpoints?
Discovering Your Business – The Initial Touchpoint
1. How Did They Find Out About You?
2. Market Research and Customer Feedback
3. Digital Footprints: Analyzing Online Interactions
4. Which Channels and What Did They Do?
5. Website Analytics and Customer Behavior
Point of Sale (POS)
1. Understanding the Point of Sale (POS)
2. Optimizing the POS Experience
3. Integration of Technology at the POS
Post-Purchase Engagement
1. What Happens After the Sale?
2. Follow-Up Communications
3. Encouraging Customer Feedback and Reviews
4. Strategies for Effective Post-Purchase Engagement
5. Loyalty Programs
6. Creating Community Engagement
KPIs for Monitoring Customer Journey Success
1. Why KPIs Are Crucial?
2. Essential Customer Journey KPIs
3. Measuring KPIs Effectively
Techniques and Tools for Effective Journey Mapping
1. Why is Journey Mapping Crucial?
2. Turning Your Touchpoints into a Cohesive Journey
3. Visual Techniques in Journey Mapping
4. Sketch
5. Figma
6. Miro
Strategies to Optimize the Customer Journey
1. Tailored Marketing Messages
2. Reducing Unnecessary Steps
3. Streamlining Processes
4. Utilizing Chatbots for Immediate Responses
5. Optimizing Website and Mobile Experience
6. Employee Training for Enhanced Customer Service
7. User-Friendly Navigation and Content
8. Developing a Customer-Centric Culture
9. Implementing CRM Systems
10. Personalized Product Recommendations
Successful Customer Journey Examples
1. Apple
2. Spotify
3. TurboTax
4. HubSpot